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Shipping & Policies
All customer information collected by eBotanics Ltd. and Botanic eLiquids Inc. is kept strictly private. We do not sell or otherwise market our customer information to third parties.
- We are a hand-crafted artisanal studio exercising herbalist care. Because of this, orders may take 2-3 days to be shipped once placed. Large wholesale orders can take 2 weeks depending on retail product and/or botanical ingredients in stock.
- Shipping is currently being limited to USA via USPS Priority Air -- 2 Business Days within US after the order has been processed.
- In the US, when your order has been packaged you will receive an email notification with tracking number. It may take up to two days for the postal service to receive and begin tracking your package. We appreciate your patience.
- We are, for the time being, limiting international orders as government trade and Natural Health Product regulators are all in negotiations regarding bioactive consumer products without medical claims. As NZ officials determine a proper National Organics Program that fits international trade agreements and certification of organics, Organic Guild will lead the way into smooth compliance.
- We welcome International wholesale inquires. Once you have opened an account with us, email details of the regional channels that you would like to distribute into. International orders cannot be guaranteed; duties, fees etc. are the responsibility of the buyer.
Payment due in full at time of purchase or, in the US, at time of pick-up. All sales are final unless returned under warranty.
30 days from time of purchase for battery and USB charger. Only unused pod tanks that were broken for some unlikely reason during shipping are covered under this warranty.
Customer must email for parts replacement, attaching a picture of damaged goods. Part replacement will be shipped out as quickly as possible upon receiving and testing returned item or upon determining via emailed pictures that replacement is warranted.
No warranty is given or implied for Nine Powers, coKo or bioFlavour liquid due to the nature of the product and because personal tastes vary so widely.
Neither statements made nor herbal and natural products sold on this web site have been evaluated by NZ or US food and drug authorities. US FDA does not evaluate or test for medical purposes the Generally Recognized As Safe, traditional herbal extracts used in bioVapour‚ĄĘ liquids. However, our processing facility is Certified Organic by Oregon Tilth and follows USDA NOP Current Good Manufacturing Practices.
bioVapour‚ĄĘ liquids are not sold or suggested for medical use. They do not contain nor are they intended for use with nicotine or other drugs.
All botanical extract flavors used in the manufacture of our liquids are FOOD GRADE and of plant origin. All ingredients are classified as GRAS. No synthetic colors, dyes, fragrances or additives are added to any product.
No information on this site is intended to be medical advice or to diagnose, treat or cure any illness or health condition. If you think you have a medical problem, please contact your health care provider or medical professional.
Do not use if Pregnant.
If you think you may be allergic to common herbs or spices, always watch for any allergic reactions. As with any herbal products, if you have a medical problem or are using pharmaceutical drugs, please consult your health care provider before using.
Organic Guild Ltd., NZ and Botanic eLiquids Inc., US assume no liability for any adverse effect, injury or illness caused by the misuse and/or use of the information or products presented on this website.